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STANDARD TERMS AND CONDITIONS OF SALE

  1. Massa Corporation’s operating hours are Monday through Friday, from 7:00 a.m. to 4:00 p.m.

  2. Confirmed orders will be delivered within 24 to 72 business hours, subject to product availability and operational capacity.

  3. Orders requested outside the established delivery days may be considered based on the operational schedule. Each request will be evaluated on a case-by-case basis; however, approval does not guarantee delivery.

  4. All order add-ons or modifications must be submitted no later than 11:00 a.m. on the day the order is processed.

  5. Any claims related to damaged goods or delivery of incorrect products must be reported within 24 hours of receipt by notifying Massa’s point of contact or sending an email to ordersmassa@gmail.com. The corresponding invoice number must be included with the claim.

  6. Massa’s management will review the claim and communicate next steps within 48 business hours. Claims submitted after the 24-hour reporting period will not be accepted.

  7. Custom order requests will be reviewed, and an estimated arrival timeline will be provided within two (2) business days.

  8. Massa Corporation will be responsible for first-party fresh pasta deliveries using temperature-controlled insulated delivery bags; confirming invoices at delivery; ensuring proper FIFO rotation; verifying product freshness, integrity, and packaging.